Munir G. Haddad

IT Support Specialist

munirgh80@proton.me | 703-232-9990 | Catharpin, VA

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Summary

IT Support Specialist with over 4 years of experience providing exceptional technical support in enterprise environments. Proficient in resolving 95% of technical issues on the first contact. Seeking to leverage my skills in a dynamic IT support role.

Skills

Desktop Support IT Support Customer Service Technical Issue Resolution Windows macOS Linux Office 365 Google Workspace MDM ServiceNow Remote Desktop Support Technical Writing

Experience

Tech Support & Onboarding Specialist

DoorLoop LLC, Miami Beach, FL | August 2022 - August 2023
  • Ensured smooth software integration for new clients, maintaining a 95% customer satisfaction rate
  • Diagnosed and resolved technical issues related to software installation and usage within a 24-hour timeframe
  • Managed customer queries, providing exceptional customer service and reducing query resolution time by 30%

Help Desk Technician II

Stinson LLP, Washington D.C. | May 2018 - September 2020
  • Enhanced software deployment efficiency by 20% through System Configuration Manager console
  • Reduced workstation downtime by 30% through PC and notebook maintenance
  • Achieved 90% user satisfaction rate supporting Microsoft Office, iManage, and Litera ChangePro

Systems Administrator

Dark Web Security, ID Agent, Washington DC | September 2017 - February 2018
  • Boosted sales productivity by 15% through sales team support initiatives
  • Optimized enterprise device management tools, increasing efficiency by 20%
  • Reduced security breaches by 25% through new security controls
  • Achieved 99% success rate in corporate software package deployments

Education

AS Information Technology

Northern Virginia Community College